Shipping & Returns
All our orders are shipped via UPS, DHL, or FedEx, They take care of global delivery while holding the quality of our artwork. Art studio in Paris
HOW LONG DOES THE SHIPPING TAKE?
- EU 2-5 Business Days Shipping
- US 5-7 Business Days Shipping
- Rest of the World 5-10 Business Days Shipping
- No delivery to P.O. Boxes
If you ordered to a P.O. BOX and can't receive the package, you need to contact us at info@Aureliuscanvas.com. We can always send it to your family or friend instead. When we have the new info we can update the shipping information to the shipping carriers so they can change the receiver/address.
HOW ARE THE ARTWORKS SHIPPED?
The art prints are packed and shipped out in a thick and protective cardboard case to protect them against damages (frame sold separately). The framed art prints are shipped "ready to hang" (professionally framed for free if art print and frames are ordered in the same order).
HOW CAN I TRACK MY ORDER?
You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive an thank you email and on the third email you will get a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident. If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to info@aureliuscanvascom and we will help you to track your order.
HOW LONG WILL DELIVERY TAKE?
The fulfillment takes between 1-4 business days depending on how many orders we have + the shipping time 2-10 business days, shipping time depends on destination.
UNSUCCESSFUL DELIVERY ATTEMPT?
Please reach out to us with your tracking number at info@aureliuscanvas.com and we will help you.
HOW DO I RETURN MY ORDER?
Register your return via info@aureliuscanvas.com. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected.
WHAT IS YOUR RETURN POLICY?
CAN I CANCEL MY ORDER?
Please note that it is not possible to change or delete an already confirmed order.
WHAT IF THE ORDER IS LOST IN THE MAIL?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Local Taxes:
No customs or local taxes on orders to EU, Norway and Australia. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Only outside EU, Norway and Australia.